Shipping policy

Last Updated: August 25, 2026

Thank you for shopping with Augustetta.

This Shipping Policy explains how orders placed through https://www.augustetta.com/ are processed, shipped, and delivered. Please review this policy before placing an order.

1. Order Processing

Orders are generally processed within 1–3 business days.

Processing Business Days: Monday – Friday
U.S. Federal Holidays: Excluded
Order Cut-Off Time: 6:00 PM PT

Orders placed after 6:00 PM PT will be considered received on the next processing business day for purposes of calculating the estimated processing period.

Processing begins after an order has been successfully submitted and payment has been authorized.

During major holidays, promotional periods, unusually high order volume, or circumstances outside our reasonable control, processing may take slightly longer. If there is a significant known delay affecting your order, we will make reasonable efforts to notify you by email.

2. Shipping Destinations

Augustetta currently ships to addresses within the United States.

Shipping availability may depend on the delivery address, product availability, and checkout options available at the time of purchase.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

3. Estimated Delivery Time

Estimated delivery time includes both order processing time and carrier transit time.

United States Standard Shipping

Processing Time: 1–3 business days
Estimated Transit Time: 6–9 business days
Estimated Total Delivery Time: 7–12 business days

Transit time begins after the order has completed processing and has been transferred to the shipping carrier.

Delivery times are estimates and are not guaranteed. Delivery may occasionally be affected by carrier delays, severe weather, holidays, transportation disruptions, incorrect delivery information, or other circumstances outside our reasonable control.

4. Shipping Cost

Augustetta offers Free Standard Shipping on all orders shipped within the United States.

There is no minimum purchase requirement for standard shipping.

If an optional or alternative shipping service is available, any applicable charge will be clearly displayed at checkout before the order is submitted.

5. Order Tracking

After your order has shipped, you will receive a shipping confirmation email containing tracking information when available.

Tracking information may take approximately 24–72 hours after shipment to display updated carrier activity.

If tracking does not update immediately, please allow additional time for the carrier's tracking system to refresh.

6. Shipping Carriers and Fulfillment

Orders are fulfilled from warehouse and fulfillment facilities located within the United States.

We work with shipping carriers and fulfillment partners to process and deliver orders to customers throughout the United States.

The carrier used for an order may vary depending on the product, delivery address, and fulfillment requirements.

Once an order has shipped, available carrier and tracking information will be provided in the shipping confirmation email.

7. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing complete and accurate shipping information at checkout.

Please verify the following information before submitting your order:

Full Name
Street Address
Apartment, Suite, or Unit Number, if applicable
City
State
ZIP Code
Phone Number
Email Address

Incorrect or incomplete shipping information may result in delays, failed delivery, or return of the package.

If you notice an error after placing an order, please contact us as soon as possible at hello@augustetta.com.

We will make reasonable efforts to assist, but address changes cannot be guaranteed after an order has entered processing or has shipped.

8. Delayed, Lost, or Missing Packages

If your package appears significantly delayed, lost, or marked as delivered but cannot be located, please contact us at hello@augustetta.com and provide your order number and available tracking information.

Before contacting us, we recommend checking:

The shipping address shown on your order confirmation
Your mailbox, front door, porch, building, or other delivery location
Whether another household member, neighbor, or building staff member accepted the package
Any delivery information or notices provided by the carrier

We will review the available information and assist with the appropriate next steps.

9. Failed Delivery and Returned Packages

If a package is returned because of an incorrect or incomplete customer-provided address, refusal of delivery, unsuccessful delivery attempts, or another delivery issue not caused by Augustetta, please contact us for assistance.

If the customer requests reshipment after a return caused by an incorrect address or another customer-related issue, reasonable additional shipping costs may apply.

Any applicable reshipping cost will be communicated before the package is reshipped.

10. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible at hello@augustetta.com.

Please provide, when reasonably available:

Order Number
Description of the Issue
Clear Photos of the Item
Photos of Relevant Packaging or Shipping Damage

We will review the matter and provide assistance in accordance with our Return & Refund Policy.

11. Order Changes and Cancellations

If you need to request an order change or cancellation, please contact us as soon as possible at hello@augustetta.com.

We will make reasonable efforts to assist, but changes or cancellations cannot be guaranteed after an order has entered processing or has shipped.

For additional information regarding cancellations, returns, and refunds, please review our Return & Refund Policy.

12. Contact Us

If you have questions about shipping, tracking, delivery, or your order status, please contact us:

Store Name: Augustetta
Website: https://www.augustetta.com/
Email: hello@augustetta.com
Phone: +1 951-525-6945

Business Address:
Augustetta
29370 Cottage Ct
Menifee, CA 92584
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM PT
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.