Refund policy

Last Updated: August 25, 2026

At Augustetta, customer satisfaction is important to us. This Return & Refund Policy explains our return window, eligibility requirements, return method, return shipping responsibility, refund process, and contact information.

This policy applies to purchases made through https://www.augustetta.com/.

1. 30-Day Return Window

We offer a 30-day return policy.

Customers have 30 days after delivery to request a return.

To be eligible for a return, the item must generally be:

Unworn and unused
In the same condition in which it was received
With original tags attached, when applicable
In its original packaging, when applicable
Returned with all included accessories or components
Accompanied by proof of purchase, such as the order number

Items that do not meet the applicable return conditions may not be eligible for return unless the item was received damaged, defective, incorrect, or return rights are otherwise required by applicable law.

2. How to Start a Return

To request a return, contact us at hello@augustetta.com within 30 days after delivery.

Please include:

Order Number
Email Address Used at Checkout
Reason for the Return Request

After reviewing your request, we will provide return authorization and return instructions, including where and how to send the item.

Please do not send a return before receiving return instructions from Augustetta.

Returns sent without sufficient information or without following the provided return process may experience delays or may not be accepted if they do not meet the requirements of this policy.

3. Return Method

Returns are accepted by mail only.

Authorized returns should be mailed according to the instructions provided by Augustetta.

We recommend using a trackable shipping service and keeping the return tracking information until your return and refund have been completed.

4. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

Customer Responsibility

For standard returns that are not caused by an error by Augustetta, including:

Change of mind
Style or preference reasons
Ordering the wrong size or color
No longer wanting the item

the customer is responsible for the cost of returning the item.

Augustetta does not charge a restocking fee for eligible returns.

Augustetta Responsibility

If an item arrives:

Damaged
Defective
Incorrect

Augustetta will cover the reasonable return shipping cost or provide a prepaid return shipping label when applicable.

Please contact us before returning these items so we can review the issue and provide appropriate instructions.

5. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible at hello@augustetta.com.

Please provide, when reasonably available:

Order Number
Description of the Issue
Clear Photos of the Item
Photos of Relevant Packaging or Shipping Damage

After reviewing the issue, we will provide an appropriate solution, which may include a replacement, refund, return authorization, or another reasonable resolution depending on the circumstances.

6. Non-Returnable Items

The following items may not be eligible for return:

Items clearly marked as Final Sale or Non-Returnable on the product page before purchase
Custom-made, personalized, or monogrammed items
Items that have been worn, washed, used, altered, or modified after delivery
Items damaged after delivery for reasons not caused by Augustetta
Items missing original tags, packaging, accessories, straps, dust bags, or other included components where their absence materially affects the condition or resale value of the item

These exclusions do not apply where an item was received damaged, defective, incorrect, or where return rights are otherwise required by applicable law.

A product being limited-edition, a collaboration, or a discounted item does not by itself make the product non-returnable unless it was clearly marked as Final Sale or Non-Returnable before purchase.

7. Exchanges

We do not guarantee direct exchanges for all products.

For standard returns, the simplest way to obtain a different item, size, or color is to return the eligible item according to this policy and place a new order.

For damaged, defective, or incorrect items, please contact us before placing another order so we can review the issue and provide an appropriate solution.

8. Refunds

After receiving your returned item, we will inspect it and review whether it meets the applicable return requirements.

If the return is approved, Augustetta will initiate the refund to the original payment method within 3–7 business days after completing the inspection.

After the refund has been initiated, your bank, credit card company, or payment provider may require additional time to post the funds to your account.

The time required by a financial institution to complete the refund is outside Augustetta's direct control.

9. Refund Amount

Approved refunds will generally cover the eligible amount paid for the returned merchandise.

Augustetta provides Free Standard Shipping on U.S. orders, so there is normally no standard outbound shipping charge to refund.

If an optional paid shipping service was selected at checkout, any refund of that shipping charge will depend on the circumstances of the return and applicable law.

Where the return is caused by an error by Augustetta, including a damaged, defective, or incorrect item, we will provide an appropriate resolution in accordance with this policy.

10. Restocking Fee

Augustetta does not charge a restocking fee for eligible returns.

11. Return Address

Authorized returns may be sent to:

Augustetta
29370 Cottage Ct
Menifee, CA 92584
United States

Please contact us at hello@augustetta.com before mailing your return so we can provide return authorization and instructions.

Include your order number or other return authorization information inside the package so we can correctly identify and process your return.

12. Order Cancellations

If you would like to request cancellation of an order, contact us as soon as possible at hello@augustetta.com.

We will make reasonable efforts to assist, but cancellation cannot be guaranteed after an order has entered processing or has shipped.

If Augustetta cancels an order after payment has already been successfully processed, the applicable amount will be refunded to the original payment method.

13. Contact Us

If you have questions about returns, refunds, damaged items, or your order, please contact us:

Store Name: Augustetta
Website: https://www.augustetta.com/
Email: hello@augustetta.com
Phone: +1 951-525-6945

Business & Return Address:
Augustetta
29370 Cottage Ct
Menifee, CA 92584
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM PT
Sunday: Closed

We aim to respond to customer inquiries within 1–2 business days.